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Author Topic: Vitali v Del now FREE on ch 456  (Read 912 times)
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Red
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« Reply #15 on: February 19, 2012, 04:03:39 PM »
Quote from: Brick Top on February 19, 2012, 01:46:22 PM
What's skys fault? BN were blaming it on the pay wizard system not being able to handle the demand.

I've emailed them asking if we will be compensated because we've been basically worse off for subscribing than if we hadn't. If they don't do anything my payments getting cancelled simple as. 

If thats the case then Im mistaken Brick top.

I read it was sky who couldn't carry out so many activations.

Think about it, they said Virgin was fine, but sky were not.
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« Reply #15 on: February 19, 2012, 04:03:39 PM »
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Brick Top
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« Reply #16 on: February 19, 2012, 04:34:35 PM »
Quote from: Red on February 19, 2012, 04:03:39 PM
If thats the case then Im mistaken Brick top.

I read it was sky who couldn't carry out so many activations.

Think about it, they said Virgin was fine, but sky were not.

Pretty sure that's what they said anyway mate
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SteveR
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« Reply #17 on: February 19, 2012, 05:45:59 PM »
I can't see SKY not being able to handle the numbers coming through. Surely they've dealt with more than last night?!
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Brick Top
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« Reply #18 on: February 19, 2012, 06:54:33 PM »
Just checked there twitter feed, they definatly said it was a pay wizard issue although it only affected sky due to the way in whch subscriptions are handled. Do you have to sub to sky and virgin differently?
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the gaffer
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« Reply #19 on: February 19, 2012, 07:44:29 PM »
i wont a free month for this
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gaz
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« Reply #20 on: February 19, 2012, 09:04:28 PM »
ive emailed them about it no reply as usual
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Forest
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« Reply #21 on: February 20, 2012, 09:34:04 AM »
Bloody marvellous that - cracking weekend's boxing and all for nowt! Long live Boxnation!
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deno
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« Reply #22 on: February 21, 2012, 05:11:57 AM »
If iremember rightly this happened lats year on a boxoffice  Not sure if it was Primetime or Sky
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Red
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« Reply #23 on: February 21, 2012, 09:01:05 AM »
Only Sky channels themselves have the top notch activate-through-your-screen means of activation.

That's because your an existing customer. Your purchase is added onto your monthly bill. Some porn channels pay a fortune to have that facility from sky.

Whereas 3rd party organisations who rent a channel, they harvest their own money and do their own activations manually.

They have to send a signal to sky who then send a signal down to the box. The fun begins when people hold their Sky card in their hand when talking on the phone or submitting the online form.

It could be activated straight away and be missed. They then send a follow up signal to make sure, which could be 30 minsto 3 hours later.

But from what I read is that people were not even able to get through on the phone. They must use a 3rd partly call centre who were understaffed.
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